Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs About Royal Observatory Greenwich

What is the Royal Observatory Greenwich?

The Royal Observatory Greenwich is a historic site located in Greenwich Park, London, known for its role in the development of modern navigation and astronomy.

What is the Prime Meridian?

The Prime Meridian at the Royal Observatory marks the line of longitude at 0° and divides the Eastern and Western Hemispheres.

Why was the Royal Observatory built?

It was founded in 1675 to improve navigation at sea and support British maritime dominance.

What is Greenwich Mean Time (GMT)?

Greenwich Mean Time, established at the Royal Observatory, was the standard for timekeeping worldwide until the introduction of UTC.

Can I stand on the Prime Meridian?

Yes, visitors can stand on the Prime Meridian Line at the Royal Observatory, where the Eastern and Western Hemispheres meet.

What is the Time Ball at the Royal Observatory?

The Time Ball has been dropped daily since 1833 to help ships set their chronometers, marking a significant timekeeping tradition.

Is the Royal Observatory open every day?

Yes, the Royal Observatory is open every day from 10 AM to 5 PM, with the last entry at 4:15 PM.

Is the Royal Observatory accessible for visitors with disabilities?

Yes, the Royal Observatory is fully accessible with ramps and elevators, and wheelchair access is available.

Are there guided tours at the Royal Observatory?

Yes, the Royal Observatory offers guided tours that provide deeper insights into its history and collections.

Can I visit the Royal Observatory with children?

Yes, the Royal Observatory is family-friendly and offers interactive exhibits and a planetarium for children to enjoy.

What can I see at the Royal Observatory?

Visitors can explore exhibits related to astronomy, navigation, and the history of timekeeping, as well as the iconic Time Ball and the Prime Meridian.

How do I get to the Royal Observatory?

The Royal Observatory is easily accessible via train, DLR, bus, and car from central London. The nearest bus stop is at Greenwich Park.

Is there parking available at the Royal Observatory?

There is a car park inside Greenwich Park operated by Royal Parks, and a secure car park at the National Maritime Museum nearby.

Can I take photos at the Royal Observatory?

Photography is generally allowed at the Royal Observatory, but be sure to check specific guidelines for certain exhibits or events.

Is there a café at the Royal Observatory?

Yes, the Royal Observatory has a café where visitors can enjoy light refreshments while taking in the views of Greenwich Park.

What other attractions are near the Royal Observatory?

Nearby attractions include the National Maritime Museum, the Queen’s House, and the Cutty Sark, all within walking distance in Greenwich.

Can I buy souvenirs at the Royal Observatory?

Yes, the Royal Observatory has a gift shop where visitors can purchase books, memorabilia, and other items related to astronomy and navigation.

Are there any special events at the Royal Observatory?

Yes, the Royal Observatory hosts special events, including stargazing nights, lectures, and seasonal exhibitions.

How long should I spend at the Royal Observatory?

A typical visit to the Royal Observatory takes about 1-2 hours, but this can vary depending on your interest in the exhibits.